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Terms & conditions
 

PAYMENTS

A deposit of 50% of the rental amount must be received   within two (2) working days after the relevant email invoice and payment instructions have been given to the hirer. If a deposit is not received within this time, the booking will be cancelled.

Final payment is required 30 days prior to arrival (60 days for Christmas/New Year bookings) or immediately if booking is made less than 45 days prior to arrival (or 60 days in the case of Christmas/New Years bookings).

In the case of bookings made 30 days prior to arrival, full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.

All payments must be made in USD. Payments options are:

1. Telex Transfer – All charges incurred for Telex Transfer transactions will be borne by the hirer.
2. Credit Card – All payments made by credit card (Visa and MasterCard only) will be subject to a 4% additional charge.

CANCELLATIONS

If the reservation is cancelled 61 days or more prior to arrival (91 days for Christmas/ New Year bookings), deposits will be refunded in full less US$1,000.00

Reservations cancelled less than 61 days prior to arrival are subject to a complete forfeiture of deposit to compensate the agency for the time and effort involved in making a booking and to compensate the owner for the loss of other potential bookings that have turned down once a booking has been confirmed.

Notice of cancellation must be received by the agency in writing.

Final payments are non-refundable.

CHANGES TO BOOKINGS

Changes cannot necessarily be accommodated in all cases.

PROVISIONS AND STAFF

The Villa is fully equipped with bed linens, towels, cooking utensils etc. The hirer is responsible for the purchase of his own food and beverages. At the hirer's discretion he or she may either purchase directly or give the staff sufficient moneys to undertake the purchases on their behalf. Receipts should be requested from the staff. Beware wine is heavily taxed in Indonesia and can cause a huge increase in catering costs.

MENU

Made the cook is familiar with a wide variety of western dishes suitable for both adults and children, he specializes in Indonesian cuisine and is delighted to assist in menu planning

DAMAGE OR LOSSES

The hirer is responsible for leaving the property in good order and in a clean condition. The hirer further undertakes to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if the hirer or a member of the party has caused excessive damage.

NUMBERS IN PARTY / SUITABILITY

The numbers of persons occupying a property must not exceed the maximum number stated in the booking confirmation. The agency reserves the right to refuse any booking, which, in its opinion, is unsuitable for the property concerned.

LIABILITY

The owner does not accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearances, plumbing, gas, electrical or otherwise, exceptional weather conditions or owner's negligence. Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during the holiday.